Shipping policy

Thank you for shopping with Christian Wisniewski. As a professional US-based online retailer specializing in fashion bags and daily bag accessories, we adhere to standardized order processing and strict cross-border logistics management standards. We focus on meticulous product inspection and shockproof packaging for all bag products, aiming to deliver intact, high-quality goods to global customers within a stable and reasonable shipping cycle.

1. Order Processing Time

All confirmed and fully paid bag orders will complete internal verification, quality inspection and professional packaging procedures within 1 to 3 business days. Our warehouse only conducts order processing on regular working days, with all operational work suspended on weekends and U.S. federal public holidays.
During major promotional activities and peak shopping periods with surging order volume, standard processing schedules may be moderately prolonged. Our team will actively send email notifications to customers once significant processing delays occur, ensuring customers keep abreast of the latest order status.

2. Shipping Rates and Delivery Estimates

Shipping fees for all bag orders are dynamically calculated based on package weight, outer dimensions and delivery destination. The accurate shipping cost will be clearly displayed on the checkout page before payment confirmation, without any hidden fees or extra charges.
We provide unified standard shipping services for all in-stock bag products, with an estimated delivery duration of 15 business days after warehouse delivery. This timeframe is only for reference. The actual package arrival time may change due to logistics carrier scheduling adjustments, customs clearance audit progress, extreme weather, regional logistics restrictions and holiday service suspensions.

3. Shipment Confirmation and Order Tracking

After your bag order passes all pre-delivery quality inspections and is officially dispatched from the warehouse, you will receive an automatic shipment confirmation email containing your exclusive tracking number and corresponding logistics operator information.
Tracking data will be synchronized to the official query platform and available for real-time checking within 24 to 48 hours after the logistics carrier picks up the package. Brief data synchronization delays are common in cross-border logistics. You can contact our customer service team for manual follow-up if no tracking updates are displayed after 48 hours.

4. Incorrect Address Disclaimer

Customers are solely responsible for filling in accurate, complete and valid shipping addresses, zip codes and contact information during order checkout. Please double-check all delivery details before completing payment to avoid delivery failure, package detention and return losses.
Christian Wisniewski will not assume any liability for misdelivery, delivery failure or package loss caused by wrong, incomplete or invalid address information provided by customers. If a package is returned to our warehouse due to address errors, customers shall independently bear all reshipping costs, and the original shipping fee is non-refundable.

5. Lost or Damaged Packages

If your package is confirmed lost during cross-border transportation, please submit a parcel loss verification application to our after-sales team within 3 calendar days after the expected delivery date. We will cooperate with official logistics channels to launch a comprehensive traceability investigation and resolve the loss issue efficiently.
Long-distance cross-border shipping may cause unavoidable extrusion, friction and collision, resulting in damaged packaging, surface scratches or loose hardware accessories of bag products. If you receive damaged goods, please contact our after-sales staff within 24 hours after receiving the package, and provide complete, clear original photos of the outer packaging and damaged product parts as valid proof. We will verify the situation and provide targeted solutions promptly.

6. Bag Care and Usage Notice

Our bag products are made of premium leather, canvas, nylon and other high-quality materials. Each product is equipped with exclusive material-specific care guidelines, covering scientific daily use, cleaning and storage methods to effectively maintain the product’s appearance, texture and service life.
Product fading, deformation, accessory falling off and structural damage caused by irregular cleaning, damp storage environment, private disassembly and artificial misuse do not belong to product quality problems. Christian Wisniewski will not provide warranty maintenance and compensation services for non-quality artificial damage.

7. International Shipping and Customs Notice

All international cross-border shipments are subject to the commodity supervision rules and foreign trade policies of the destination country, and may generate import tariffs, customs clearance service fees and other statutory taxable expenses.
All customs-related fees incurred during transportation are fully borne by the customer. Product prices and shipping fees do not include any customs costs. We are not responsible for package detention, forced return and economic losses caused by customers’ failure to pay customs fees or violation of local import management regulations.

8. Contact Information

If you have any questions or consultation needs regarding our shipping rules, logistics progress and delivery services, please contact our official customer service team through the following valid channels:
Trade Name: Christian Wisniewski
Phone Number: +1 305-545-5854
Email: support@sheungyuenhq.shop
Physical Address: 2815 Lanarkshire Way, Abingdon, MD 21009, United States